Tech Support Services - What mainly look for

Technical support is a critical part of most companies. A good tech support department operates off of a comprehensive manual to ensure the dissemination of consistent information. While creating the manual can be a challenging task for a small company with a new product, there are many ways to accomplish the task.

Technical support services should at least cover the following:

1: Printer support - whether your photos are printing in pink or your documents are just sitting around in your print queue, printer support can help.
2: Software Help - Most of the time manuals and instructions just don't make sense. Software specialists can explain software operations in everyday terms.
3: Computer Support - Could be drivers, hardware configurations or software incompatibilities, when your computer breaks down it could be practically anything.
4: Virus Removal - There is a lot more to removing viruses and malware than running an antivirus and hitting scan.
5: Digital Camera Support - Part mechanical, part computer, digital cameras create a unique blend of tech support problems.
6: Wireless Support - Routers and networks are easy to use...once they are set up. Making sure your network is working and secured is not as easy as it sounds.

There can of course be more covered in tech service plans, like scanners, music players, DVR's and gaming systems. But these are the most common.

Just as tech support services vary in what they cover, many of them also vary in the type of service they provide. Different types, or levels, of support can include:

1. Support Calls - Phone calls form the basis of most tech support service plans. Call a specialist directly and have them talk you through the troubleshooting process to figure out the specific problem you are having. Phone support should be 24/7 if it is going to be of most help to you.
2. Phone Calls + PC Diagnosis - On top of the basic phone support many tech support services also include computer diagnostics to find the underlying problems to many if the tech support issues you may be encountering.
3. In Home Visits - Above and beyond. Many plans include a few in home visits. There may be a set number of these by year or by month. In addition to the phone support you can also have a specialist come to your home and assess the situation in person.
4. Remote Access - Some services may even install a program on your computer through which you can grant the specialist direct access to your computer.